Please read the below to fully understand element-brands.com return and refund policy

Return Policy

This website has a 30-day refund guarantee policy. This applies to both opened and unopened products. You do not need to supply a reason for wanting a refund however, we will need both opened and unopened products returned to us before issuing a refund. The 30 day refund period starts from the day the tracking number shows as delivered, not from the date the order was placed on the website.

Please note, all hemp flower products will be by exchange or store credit only. This applies to both opened and unopened hemp flower products. 

To request a refund please follow the following steps:

1. Reach out to customer support either by calling or emailing. You can find our contact details on the contact page
2. Customer support will then send a return postage label via email so that you do not have to pay for return postage
3. Go to the post office and bring either a printed copy of the label or a picture/attachment image of the label on your phone
4. Make sure the product is packaged and secured well before shipping. Use a new box if necessary
5. We will await the return package tracking to update and will refund by either a) a reversal on the charge via credit card or e-check or by b) mailing a check to your shipping address

Note: It may take up to 5 business days for a credit/debit card or e-check reversal to show on your statement.

Exchange Policy

You may exchange or return unopened products for up to 30 days after purchasing.

Please follow the steps below to exchange or return an unopened product

1. Reach out to customer support either by calling or emailing. You can find our contact details on the contact page
2. Customer support will then send a return postage label via email so that you do not have to pay for return postage
3. Go to the post office and bring either a printed copy of the label or a picture/attachment image of the label on your phone
4. Inform customer support when you have mailed the package and they will check the return label tracking
5. Once the tracking is confirmed, customer service will print the new shipping label for the exchange or process the refund

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